At ÈSĀH, we do not accept returns or exchanges once a product has been delivered. Due to the nature of skincare and personal care products, we maintain strict hygiene and quality standards, which prevent us from accepting products that have left our facility.
However, if you receive a damaged, defective, incorrect, or missing product, please contact us (Ph: +91 8796544001, Email: support@houseofesah.com) within 24 hours of delivery with your order number, clear photographs of the product and packaging, and an unboxing video (where possible). Our team will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.
Your trust means everything to us, and we’re always happy to help if you have questions before making a purchase.
Please note that products purchased through international orders are not eligible for returns, exchanges, or refunds, except in cases where an incorrect product has been shipped by ÈSĀH.
If you receive a damaged, defective, incorrect, or missing product, please contact us within 24 hours of delivery with your order number, clear photographs of the product and packaging, and an unboxing video wherever possible.
Please note that claims reported after the specified timeframe may not be eligible for replacement, refund, or other resolution.
Orders may only be cancelled before they have been processed for dispatch. Once an order has been packed, processed, or shipped from our warehouse, it cannot be cancelled.
If you wish to cancel an order, please contact our customer support team (Ph: +91 8796544001, Email: support@houseofesah.com) as soon as possible with your order number. While we will do our best to accommodate your request, cancellation cannot be guaranteed once order processing has begun.
Any approved cancellation will be refunded to the original mode of payment. Refund processing timelines may vary depending on your bank or payment provider.
We begin processing orders shortly after they are placed to ensure timely dispatch. If you need to update your shipping address, contact information, or other order details, please contact our customer support team as soon as possible.
While we will make reasonable efforts to accommodate such requests, changes can only be made before the order has been processed for dispatch. Once an order has been packed, processed, or shipped, it can no longer be modified.
Please note that products within an order cannot be changed, swapped, added, or removed once the order has been placed. If you wish to purchase additional products, we recommend placing a new order.
We request you to not accept any order where the outer packaging is open or where the seal has been tampered with. In case an open package is accepted by you from the delivery agent, we will not be able to take responsibility for such a package, and will not be liable for any physically damaged/ defective products, missing or incorrect products.
If you have any questions about our products, your order, or your routine, we’d love to hear from you. Reach out to us on-
WhatsApp: +91 8796544001
Instagram: houseofesah
Email: support@houseofesah.com
Our team will be happy to help.
If a product doesn’t suit your skin, it is unfortunately not a ground for return. Skincare is subjective, and not all products will suit every person / skin. This is an inherent risk the buyer assumes when purchasing skincare, beauty, consumable items from anywhere. If you have any concerns on correct usage, you can reach out to us anytime and we’ll do our best to guide you in using the product(s) correctly.
Our brand reputation is built on making sure that our products are effective and work to address many skin types and concerns. Our proprietary formulas are a very important part of our business. This is why we do not allow third party resellers to distribute our products unless approved by ÈSĀH.
Once your order has been dispatched, you will receive a shipping confirmation email, SMS, or WhatsApp message containing your tracking details.
If you have already received your tracking information, simply click the tracking link provided to view the latest status and estimated delivery updates for your shipment.
If you have not received a dispatch confirmation yet, your order may still be processing. Orders are typically processed within 1- 3 business days before being shipped.
If you are unable to locate your tracking details or need further assistance, please contact our customer support team (Ph: +91 8796544001, Email: support@houseofesah.com) with your order number, and we’ll be happy to help.
Orders are typically processed within 1- 3 business days before being shipped. Once your order has been packed and dispatched, you will receive a shipping confirmation email, SMS, or WhatsApp message containing your tracking details.
Orders are typically processed within 1–3 business days before dispatch.
Once shipped, domestic orders within India are usually delivered within 3–7 business days, depending on your location and courier partner availability. Delivery timelines may be longer for remote areas, non-metro cities, or during periods of high demand.
For international orders, delivery timelines may vary based on the destination country, customs clearance procedures, and local courier services.
Please note that delivery timelines are estimates and may occasionally be affected by factors beyond our control, such as weather conditions, public holidays, customs processing, or courier delays. Once your order has been dispatched, you can track its progress using the tracking link shared via email, SMS, or WhatsApp.
You can track your order at any time by visiting our Track My Order page and entering your order details. Once your order has been dispatched, you’ll also receive tracking information via email.
If you are unable to locate your tracking details or need further assistance, please contact our customer support team (Ph: +91 8796544001, Email: support@houseofesah.com) with your order number, and we’ll be happy to help.
We deliver across the country to over 10000 Postal codes. These deliveries are made through reputed courier companies. Since there is a constant addition of postal codes, the exact number might vary from time to time.
Yes. Due to high order volumes during sales, shipping may take slightly longer than usual. Rest assured, we try our best to dispatch all orders at the earliest.
No. We formulate without unnecessary irritants and focus on ingredients that deliver meaningful benefits. Every ingredient is included with purpose and backed by scientific rationale.
Because we believe great skincare shouldn’t have to choose between nature and science. Some of the most effective ingredients come from nature, while others are the result of decades of scientific research. We use both when they serve a purpose, creating formulations that are thoughtful, effective, and backed by evidence.
Our products are proudly developed and manufactured in India, using globally sourced ingredients and modern formulation standards.
Skin of colour refers to skin tones with higher levels of melanin, including many Indian, Asian, Middle Eastern, African, Latin American, and mixed-ethnicity populations.
While healthy skin principles are universal, skin of colour can have unique needs and concerns. It may be more prone to issues such as pigmentation, post-inflammatory marks, uneven skin tone, and certain forms of sensitivity following irritation or inflammation.
At ÈSĀH, we believe skincare should be inclusive and effective for everyone. Our formulations are developed with these considerations in mind, ensuring they support the needs of Indian skin and the diverse spectrum of skin tones found across the world.
Absolutely. While ÈSĀH was created with the needs of skin of colour in mind, our products are suitable for all skin tones and ethnicities.
Healthy skin principles are universal, and concerns such as dehydration, sensitivity, barrier health, uneven texture, and sun protection affect everyone. Our formulations are designed to support skin health for all, while thoughtfully addressing concerns that are often overlooked in skin of colour.
No matter your skin tone, you’re welcome in the ÈSĀH community.
Absolutely. ÈSĀH is a gender-inclusive brand, and our products are formulated for skin needs—not gender.
Concerns such as dehydration, pigmentation, sensitivity, breakouts, barrier health, and sun protection can affect anyone. That’s why our formulations are designed to support healthy skin for all, regardless of gender.
At ÈSĀH, we believe skincare is self-care, and healthy skin belongs to everyone.
Yes. While healthy skin principles are universal, skin of colour often has unique concerns such as pigmentation, uneven tone, sensitivity to irritation, and post-inflammatory marks. Our formulations are developed with these concerns in mind, making them particularly relevant for Indian skin and other skin of colour.
Yes. ÈSĀH products are formulated to be N.A.F.E Safe, meaning they are made without denatured alcohol, added fragrance, or essential oils.
We believe skincare should support the skin, not challenge it unnecessarily. By avoiding these common sources of irritation, we aim to create formulations that are gentle, effective, and suitable for a wide range of skin types, including sensitive skin.
While every individual’s skin is unique, our N.A.F.E Safe approach reflects our commitment to barrier-conscious formulations that prioritize long-term skin health and comfort.
Yes. All ÈSĀH products are cruelty-free. We do not test our products or ingredients on animals and are committed to creating skincare that is both effective and ethically made.
Your skin barrier is the outermost layer of your skin, responsible for keeping moisture in and environmental stressors, pollutants, and irritants out. When the barrier becomes compromised, skin can feel dry, sensitive, irritated, or more prone to breakouts and redness.
Barrier-focused skincare supports and strengthens this protective layer by combining hydration, replenishing ingredients, and soothing actives that help skin function at its best. Healthy skin starts with a healthy barrier.
At ÈSĀH, barrier health isn’t an afterthought, it’s the foundation of every formula.
A hybrid sunscreen combines carefully selected organic (chemical) and mineral UV filters to provide broad-spectrum protection against both UVA and UVB rays.
Mineral filters, such as Zinc Oxide and Titanium Dioxide, sit on the skin’s surface and help reflect, scatter, and absorb UV radiation. Organic UV filters work alongside them to absorb UV rays before they can damage the skin. By combining both technologies, a hybrid sunscreen can offer comprehensive protection while maintaining a lightweight texture, comfortable wear, and minimal white cast.
At ÈSĀH, The Protector uses a hybrid approach to deliver high-performance sun protection without the heavy, greasy feel or noticeable white cast often associated with traditional sunscreens. The result is daily protection you’ll actually want to wear.
A slight change in colour or smell over time is completely normal and can occur in products that contain naturally derived ingredients, botanical extracts, and active ingredients.
At ÈSĀH, we formulate with carefully selected ingredients and stability-tested formulations. As long as the product has been stored as directed and is used within its recommended shelf life, slight variations in colour or scent are completely normal and do not impact the safety, quality, or efficacy of the product.