Privacy Policy

At www.houseofesah.com (hereinafter referred to as the “our website”), we respect your privacy and are committed to protecting the personal information you share with us.

This website is owned and operated by M/s Medicalbridge Innovative Services Private Limited, inter alia, owner of the brand ÈSĀH – Everything Skin & Hair (hereinafter referred to as “we,” “our,” or “us”).

This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, create an account, place an order, subscribe to our communications, or otherwise interact with our brand.

For the purposes of this Policy, “Personal Information” means any information that can identify you directly or indirectly, including your name, email address, phone number, shipping or billing address, and other contact or transaction-related information.

While you may browse certain parts of our website without providing Personal Information, some services and features may require you to share such information with us.

We do not sell, rent, or trade your Personal Information to third parties except as described in this Policy or where required by law.

This Privacy Policy forms part of our Terms & Conditions and applies to all users of our website.

By accessing or using our website, you agree to the terms of this Privacy Policy. We may update this Policy from time to time, and any changes will be posted on this page.

1. Information We Collect

We may collect information that you voluntarily provide to us, as well as information collected automatically when you use our website.

Personal Information

This may include:

• Full Name
• Email Address
• Phone Number
• Billing and Shipping Address
• City, State, Country, and Postal Code
• Order History and Transaction Details
• Customer Support Communications
• Product Preferences, Reviews, and Feedback

Payment Information

Payments made on our website are processed through secure third-party payment providers.

ÈSĀH does not store complete debit card details, credit card details, CVV numbers, UPI PINs, or other sensitive payment credentials on its servers.

Technical Information

When you visit our website, we may automatically collect information including:

• IP Address
• Browser Type and Version
• Device Information
• Operating System
• Website Usage Data
• Pages Viewed
• Time Spent on Pages
• Referring Website or Source
• Cookies and Similar Tracking Technologies

2. How We Use Your Information

We collect and use your information for legitimate business purposes, including:

• Process and Fulfil Orders
• Deliver Products and Services
• Send Order Confirmations, Invoices, and Shipping Updates
• Respond to Customer Service Requests
• Manage Returns, Replacements, and Complaints
• Improve Our Products, Website, and Customer Experience
• Personalise Your Shopping Experience
• Conduct Analytics and Performance Measurement
• Prevent Fraud, Misuse, and Unauthorised Transactions
• Comply with Legal, Regulatory, Tax, and Accounting Obligations
• Send Promotional Communications, Offers, Launches, Updates, or Newsletters, where permitted

We use your personal information only for the purpose for which it was collected or for purposes reasonably connected to it.

3. Marketing Communications

If you subscribe to our newsletter, create an account, place an order, or otherwise choose to receive updates from us, we may send:

• Product Launches
• Educational Content
• Offers and Promotions
• Brand Updates
• Service-Related Communications
• Order and Delivery Notifications

These communications may be sent through email, SMS, WhatsApp, phone calls, or other communication channels.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our communications or by contacting us directly.

Please note that even if you opt out of marketing communications, we may still send transactional messages relating to your orders, payments, returns, or account activity.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website.

These technologies help us:

• Remember Your Preferences
• Keep Products in Your Shopping Cart
• Understand Website Traffic and User Behaviour
• Improve Website Functionality
• Personalise Content and Offers
• Measure Advertising and Campaign Performance

We may use third-party tools such as Google Analytics, Meta Pixel, and similar technologies to better understand website performance and improve our marketing efforts.

You can manage or disable cookies through your browser settings. However, some features of our website may not function properly if cookies are disabled.

5. Consent

By providing your personal information on our website, you consent to the collection, use, and processing of your information in accordance with this Privacy Policy.

You may withdraw your consent for marketing communication at any time by unsubscribing from our emails or contacting us directly.

Withdrawal of consent may affect our ability to provide certain services, such as order fulfilment, customer support, or account-related assistance.

6. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information with trusted third parties who help us operate our business:

• Payment Gateway Providers
• Shipping and Logistics Partners
• Website Hosting Providers
• Technology Service Providers
• Marketing and Communication Platforms
• Analytics Providers
• Customer Support Tools
• Professional Advisors
• Government Authorities or Regulators Where Required by Law

7. Reviews, Testimonials & User Content

If you submit reviews, testimonials, photographs, videos, comments, or other content to ÈSĀH, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish, display, adapt, and share such content for marketing, promotional, educational, and business purposes.

8. Product Feedback & Customer Support

If you contact us regarding product experiences, reactions, complaints, concerns, or feedback, we may maintain records of such communications to:

• Improve Product Quality and Safety
• Respond to Customer Concerns
• Investigate Complaints
• Comply with Legal and Regulatory Requirements
• Improve Customer Experience

9. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including legal, regulatory, tax, accounting, fraud prevention, and customer service requirements.

When information is no longer required, we may securely delete, anonymize, or archive it in accordance with applicable laws and business practices.

10. Data Security

We implement reasonable technical, administrative, and organisational measures designed to protect personal information against unauthorised access, loss, misuse, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

11. Payment Security

All online payments are processed through secure and authorised third-party payment gateways.

ÈSĀH does not store your complete debit card, credit card, net banking, UPI, wallet, or other sensitive payment credentials on its servers.

12. International Users

If you access our website or place an order from outside India, your information may be processed, stored, or handled in India or through service providers located in other jurisdictions.

13. Social Media and User-Generated Content

If you interact with ÈSĀH on social media, tag us, share reviews, testimonials, images, videos, comments, or other content, we may use or repost such content for marketing and promotional purposes.

14. Your Rights & Choices

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may have the right to:

• Access Your Personal Information
• Correct Inaccurate or Incomplete Information
• Update Your Information
• Request Deletion of Your Information
• Withdraw Consent for Certain Processing Activities
• Opt Out of Marketing Communications
• Raise Concerns Regarding How Your Information is Handled

15. Children’s Privacy

Our website and products are intended for general consumer use and are not directed towards children.

16. Business Transfers

In the event of a merger, acquisition, investment, restructuring, sale of assets, or transfer of ownership, your personal information may be transferred as part of the business assets.

17. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, payment providers, or partner services.

18. Security Incidents

In the event of a security incident or data breach, we will take reasonable steps to investigate the matter, mitigate potential harm, and comply with applicable legal obligations.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, services, or legal requirements.

20. Contact Us

Brand Name: ÈSĀH

Registered Office: Delhi, India

Email: support@houseofesah.com

Phone / WhatsApp: +91-8796544001

Please include sufficient details regarding your request so that we can assist you efficiently.

21. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in Delhi, India.