Terms & Conditions

Welcome to ÈSĀH – Everything Skin & Hair | www.houseofesah.com
Owned and operated by M/s Medicalbridge Innovative Services Private Limited

These Terms & Conditions govern your access to and use of our website, products, services, and any purchase made through our online store. By visiting our website, browsing our products, creating an account, or placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before using the website.

1. About ÈSĀH

ÈSĀH is a skincare and self-care brand based out of Delhi, India. Through our website, we offer skincare, beauty, and personal care products for purchase by customers in India and select international locations.

For the purpose of these Terms & Conditions, “we”, “us”, “our”, and “ÈSĀH” refer to the brand/company operating this website. “You”, “your”, and “user” refer to any person accessing, browsing, or purchasing from our website.

2. Eligibility to Use the Website

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

If you are using this website on behalf of another person or entity, you represent that you have the authority to accept these Terms & Conditions on their behalf.

You agree to use this website only for lawful purposes and in accordance with these Terms & Conditions.

3. Use of the Website

You agree not to misuse this website in any way. This includes, but is not limited to:

• Using the website for unlawful, fraudulent, or harmful purposes
• Attempting to interfere with the security or functionality of the website
• Copying, reproducing, or exploiting any content without permission
• Uploading or transmitting viruses, malicious code, spam, or harmful material
• Using false, misleading, or incomplete information while placing an order
• Engaging in activities that may damage the brand, website, or user experience

We reserve the right to restrict, suspend, or terminate your access to the website if we believe you have violated these Terms & Conditions.

4. Product Information

We make every effort to ensure that product descriptions, ingredient information, usage directions, images, pricing, and availability are accurate and updated. However, we do not guarantee that all information on the website will always be completely error-free, current, or complete.

Product images are for representation purposes. Actual packaging, colour, texture, or appearance may vary slightly due to photography, screen settings, formulation batches, or packaging updates.

5. Product Disclaimer

ÈSĀH products are intended for cosmetic and personal care use only and are not intended to diagnose, treat, cure, or prevent any medical condition or disease.

Results may vary from person to person depending on factors such as skin type, existing skin concerns, lifestyle, environment, and consistency of use.

Please review the ingredient list carefully before use. If you have sensitive skin, allergies, an active skin condition, or are under dermatological care, we recommend consulting a qualified healthcare professional before introducing any new skincare product.

When starting a new product or routine, a patch test should always be performed on a discreet area of skin and gradually building up usage over 2- 3 weeks, particularly when using active ingredients.

Due to the presence of naturally derived ingredients, botanical extracts, and active ingredients, slight variations in colour, texture, or ingredient-derived odour may occur over time. These changes are completely normal, reflect the nature of the ingredients used, and do not affect the safety, quality, or efficacy of the product.

In the rare event of irritation, sensitivity, or an allergic reaction, discontinue use immediately and consult a qualified healthcare professional if necessary.

ÈSĀH shall not be responsible for any adverse reaction resulting from misuse, improper storage, failure to follow usage instructions, known or undisclosed allergies, or use contrary to professional medical advice.

6. Orders

When you place an order on our website, you agree to provide accurate, complete, and current information, including your name, contact number, email address, billing address, shipping address, and payment details.

Once an order is placed, you will receive an order confirmation through email, SMS, WhatsApp, or any other communication channel provided by you.

Order confirmation does not guarantee acceptance of the order. We reserve the right to cancel or refuse any order due to reasons including, but not limited to:

• Product unavailability
• Pricing or information errors
• Payment failure
• Suspected fraud
• Incorrect shipping details
• Serviceability issues
• Violation of these Terms & Conditions

If your order is cancelled after payment has been received, the eligible amount will be refunded as per our refund policy.

7. Pricing and Payments

All prices listed on the website are in Indian Rupees, unless stated otherwise.

Prices may be inclusive or exclusive of applicable taxes, as mentioned at checkout. Shipping charges, duties, customs, or other applicable fees may be charged separately and will be displayed before order confirmation wherever applicable.

We reserve the right to update, revise, or correct product prices at any time without prior notice.

Payments may be made through the available payment methods on our website, including payment gateways, UPI, cards, wallets, net banking, or other approved modes.

ÈSĀH does not store your complete card details, UPI PINs, CVV numbers, or sensitive payment information. Payments are processed through secure third-party payment gateways.

8. Shipping and Delivery

Orders are shipped from Delhi, India.

Shipping timelines, charges, delivery estimates, and international shipping terms are explained in our Shipping & Delivery Policy. By placing an order, you agree to the shipping terms mentioned on our website.

Delivery timelines are estimated and may vary due to courier delays, location restrictions, weather conditions, public holidays, customs processes, incorrect address details, or circumstances beyond our control.

ÈSĀH shall not be held responsible for delays caused by courier partners, customs authorities, or external disruptions. However, we will make reasonable efforts to assist you with tracking and delivery-related concerns.

9. International Orders

International shipping charges, where applicable, will be calculated and displayed at checkout based on the destination country and the weight of your order.

Please note that customs duties, import taxes, VAT, clearance fees, or any other charges imposed by the destination country are not included in the product price or shipping fee and shall be borne solely by the customer.

International orders are considered final sale and are not eligible for cancellation, returns, exchanges, or refunds, except in cases where an incorrect product has been shipped by ÈSĀH.

If an international shipment is refused, abandoned, returned, or cannot be delivered due to non-payment of customs duties, taxes, or other applicable charges, no refund, replacement, exchange, or store credit will be provided.

Delivery timelines for international orders are estimates only and may vary depending on customs clearance procedures, local regulations, and courier operations. Please refer to our Shipping & Delivery Policy for complete details.

10. Returns, Replacements, and Refunds

Due to the nature of skincare and personal care products, ÈSĀH does not accept returns, exchanges, or refunds once a product has been delivered, except in the circumstances outlined below.

A replacement, refund, or other appropriate resolution may be considered only if:

• A damaged product is received
• A defective product is received
• An incorrect product is delivered
• An item is missing from the order

Any such issue must be reported within 24 hours of delivery by contacting our customer support team and providing clear photographs of the product, outer packaging, and an unboxing video wherever possible.

All claims are subject to review and approval by the ÈSĀH team.

Products that have been opened, used, tampered with, damaged after delivery, or reported outside the specified timeline will not be eligible for return, replacement, or refund.

Please refer to our Return & Refund Policy for complete details.

11. Offers, Discounts, and Promotions

ÈSĀH may offer discounts, promotional codes, bundles, free gifts, or special campaigns from time to time.

All offers are subject to their specific terms and may be modified, withdrawn, or discontinued at any time without prior notice.

Promotional codes cannot be exchanged for cash and may not be combined with other offers unless clearly mentioned.

Free gifts, samples, or promotional items are subject to availability and cannot be exchanged, returned, or refunded.

12. Account Creation

You may be required to create an account to access certain features of the website.

You are responsible for maintaining the confidentiality of your account details, login credentials, and password. You agree to accept responsibility for all activities that occur under your account.

Please notify us immediately if you suspect any unauthorised access or misuse of your account.

We reserve the right to suspend or terminate accounts that provide false information, misuse the website, or violate these Terms & Conditions.

13. Intellectual Property

All content on this website, including but not limited to the brand name, logo, product names, text, images, videos, graphics, icons, packaging, design, layout, copy, illustrations, and website content, is the property of ÈSĀH, interalia, brand of M/s Medicalbridge Innovative Services Private Limited.

You may not copy, reproduce, distribute, modify, publish, display, sell, or exploit any part of the website or brand assets without prior written permission from ÈSĀH.

Any unauthorised use of our intellectual property may result in legal action.

14. User Reviews, Testimonials, and Content

If you submit reviews, testimonials, feedback, images, videos, comments, or other content to ÈSĀH through the website, social media, email, or any other platform, you grant us the right to use, reproduce, publish, edit, and display such content for marketing, promotional, and brand communication purposes.

You agree that any content submitted by you will not be false, misleading, offensive, defamatory, unlawful, or infringe upon the rights of any third party.

We reserve the right to remove, edit, or not publish any user-generated content at our discretion.

15. Third-Party Links and Services

Our website may contain links to third-party websites, platforms, payment gateways, courier tracking pages, or social media platforms.

These third-party websites and services are not controlled by ÈSĀH. We are not responsible for their content, privacy practices, terms, security, or services.

Your use of third-party platforms will be governed by their respective terms and policies.

16. Limitation of Liability

To the maximum extent permitted by law, ÈSĀH shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from:

• Use or inability to use the website
• Product misuse or incorrect application
• Allergic reactions or individual skin sensitivity
• Delayed deliveries
• Payment gateway errors
• Third-party service failures
• Loss of data, revenue, profit, goodwill, or business opportunity
• Unauthorised access to user information despite reasonable security measures

Our total liability, if any, shall be limited to the amount paid by you for the specific product or order giving rise to the claim.

17. Indemnity

You agree to indemnify and hold harmless ÈSĀH, its owners, directors, employees, partners, vendors, service providers, and affiliates from any claims, losses, damages, liabilities, costs, or expenses arising out of:

• Your use of the website
• Your violation of these Terms & Conditions
• Your misuse of any product
• Your violation of any law or third-party rights
• Any information or content submitted by you

18. Force Majeure

ÈSĀH shall not be responsible for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, lockdowns, pandemics, government restrictions, courier disruptions, internet failures, technical outages, war, civil unrest, or any other force majeure event.

19. Privacy

We recognize the importance of protecting your personal information and are committed to handling it responsibly. Our Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our website and services. Together with these Terms, the Privacy Policy governs your access to and use of the website.

By continuing to browse or use the website, you acknowledge that you have read and understood our Privacy Policy and consent to the collection, use, and processing of your information as described therein. We may revise the Privacy Policy from time to time at our sole discretion, and any updates will become effective upon being published on the website.

20. Changes to the Terms & Conditions

We reserve the right to update, modify, or replace these Terms & Conditions at any time without prior notice.

The updated version will be posted on this page with the revised effective date. Your continued use of the website after any changes means you accept the updated Terms & Conditions.

21. Termination

We may suspend or terminate your access to the website at any time if we believe you have violated these Terms & Conditions or engaged in unlawful, harmful, or fraudulent activity.

Termination will not affect any rights, obligations, or liabilities that arose before the termination date.

22. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or in connection with these Terms & Conditions, the website, or any purchase made through the website shall be subject to the exclusive jurisdiction of the courts located in Delhi, India.

23. Contact Us

For any questions, concerns, complaints, or assistance regarding these Terms & Conditions, please contact us at: